Debmarine Namibia is recruiting a Technician: Service Desk, to be based in Oranjemund, Namibia.
Description
- Debmarine Namibia requires the services of an IM Service Desk Technician
- The successful incumbent will provide end-point service delivery that will enable, support, and improve the IT customer services by integrating applications, technology services and processes into business improvement initiatives
Duties
- Installs, commissions and maintains hardware and software and ensures smooth integration of relevant software applications
- Conducts investigations of operational problems, do fault finding and recommends appropriate software systems to support the business
- Performs specific hardware repairs where possible and escalate complex recurring problems to relevant suppliers
- Monitors devices in area of responsibility and provides information on updates, known errors, changes in availability, new facilities and acts accordingly
- Maintains the user directory by creating, updating and deleting user access as requested
- Provides effective user support and service desk functions
- Configures and maintains various back-office and collaboration systems
- Partakes in projects as/when required by configuring and rolling out scheduled tasks of the project
- Partakes in standby duties in adherence to related procedure and rectifies all issues that may arise when on standby
- Drafts system documentation and uses appropriate operating systems, hardware, tools and/or paper documentation to maintain the configuration management system
- Trains end users on various applications and equipment to ensure transfer of skills
Requisites
- Grade 12
- Relevant National Diploma in IT
- A+ and/or MCP qualifications
- 4 years relevant experience which includes exposure to an IT Service environment
- Competencies:
- Computer applications - MS Office
- ITIL Framework
- A+ or equivalent proven on-site hands-on ability
- MCP (Workstation)
- MCSE (Current Level)
- Video Conferencing and Telephony
- Network and Server Infrastructure
- Administrative skills
- Work independently
- Handle confidential matters
- Planning and organising skills
Notes
- Only shortlisted applicants will be contacted
- Preference will be given to Namibian citizens and designated persons as prescribed by the Namibian Affirmative Action Act
- Women and persons with disabilities are encouraged to apply