NamPharm is recruiting a Telemarketer, to be based in Windhoek, Namibia.
  • The incumbent carries out duties related to the Telemarketer and Order Execution procedures and he/she is responsible to maintain a disciplined working environment and adhere to Nampharm’s specific Culture and Leadership Principles
  • These include the following (other duties may be assigned)
  • Visit Clients for face-to-face meetings
  • Promote Nampharm tools to clients
  • Meet or exceed daily, weekly, and monthly sales targets
  • To log customer service query on Lila
  • Selling of products to clients telephonically
  • Provide product information to customers
  • To promote Nampharm to the customers
  • Communicate deals and specials to clients
  • Handling of basic customer complaints: Windhoek & Outside Windhoek
  • Forward serious customer complaints to the Supervisor/ Sales Manager
  • Planning of weekly and Saturday working schedules
  • To take Telemarketers meeting minutes
  • Quotations / Recordkeeping
  • Compassionate Clearance/Specialty products requests
  • Processing of Staff & Rep Orders
  • Daily processing & handling of invoice ordering schedules
  • Assist with all other Telemarketers and Order Executing duties, in accordance with competency level, as requested by the Telemarketer Supervisor
  • Check items on back-order monthly and delete all back-orders older than 4 months as well as duplicate backorders
  • Process courier claims
  • Log of RFC’s
  • Work to achieve departmental KPI’s
  • Go the extra mile to meet sales targets and facilitate future sales
  • The Employee is responsible to comply with Nampharm’s Quality Management System (QMS) and the maintenance thereof. Failure to adhere to this requirement, resulting in significant non-compliances being noted, may lead to disciplinary action being instituted by Nampharm against The Employee
  • Qualifications & Experience:
  • Experience and qualifications in the Pharmaceutical Wholesale Industry will be advantageous
  • A Pharmacist Assistant qualification is essential
  • Fluently speaking in Oshiwambo and English is essential, Afrikaans will be an advantage
  • Grade 12 certificate compulsory
  • Exceptional telephone skills are essential for this position
  • Skills:
  • Organized and responsible individual
  • Disciplined and ability to work under pressure
  • Time management and critical thinking skills
  • Excellent team player yet can function independently
  • Strategic and logical thinker
  • Detailed work ethic and good understanding of sales of products
  • Statistical & Mathematical skills
  • Excellent Computer skills with Microsoft Office experience (Word and -Excel) is essential
  • Namibian Citizenship
  • Able to work flexible working hours
  • Only shortlisted applicants will be contacted
  • No documents will be returned
How to Apply
1. Documentation
  • Cover Letter
  • Curriculum Vitae
  • Certified Copies of Qualifications
  • Certified Copies of Identification Documents
2. Application
This vacancy is no longer accepting applications


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