Teller

Description

• To provide excellent service by processing client transactions in a quick, accurate and efficient manner according to specified procedures

Duties

• Achieve net profit growth for business
• Manage average dollar value of differences to minimise losses to the business
• Management of cost (Tellers differences) by ensuring correct processing of transactions (deposits, transfers, payments and withdrawals)
• Manage the Service Quality of the Branch through the Branch's Service Quality Balanced Scorecard
• Engage with customers in a professional way as specified in the service standards
• Ensure that the customers' requests are clearly understood and process the request in a quick and efficient and correct manner
• Manage the migration of accounts from transactional to Self Service
• Compliance with procedures and processes contained in the Golden Rules
• Keep abreast with cautionary notices to ensure that all suspicious transactions are reported to branch management
• Differences, average number of transactions
• Accept, process and sort deposits to ensure that accounts are correctly credited
• Perform inter teller transactions to ensure that excess funds are cleared
• Process cheques and withdrawal slips to ensure that withdrawals are debited to correct accounts
• Cashing and taking in of Foreign Notes and Travelers Cheque's
• Daily balancing of all cash holdings (foreign and local)
• Bulk clearing of Foreign Notes to ensure that the branch remains within the authorised foreign cash holding limits

Requisites

• Relevant post Grade 12 qualification with a minimum of 25 points or an equivalent IOB qualification
• 1 years related experience

Notes

• Only shortlisted applicants will be contacted